Frequently Asked Questions
- ***FOR PARKINGS ONLY*** How to request the removal of the ‘Online Booking’ button on Google Maps and Google My Business
- Do I have to strictly follow the check-in and check-out times of my reservation?
- How can I report a bug on the website or in the APP?
- The parking space is not for me, can I make a reservation with Parclick instead of someone else?
- What can I do if I have not received the confirmation email?
- I need an invoice for my stay in the name of my company or freelancer, how can I request it?
- I'm late for the car park, what should I do?
- I had to pay for my stay in the car park even though I had a Parclick booking, how can I claim the money back?
- I have not found the answer to my question, how can I contact Parclick Customer Service?
- How can I find out if a car park is secure?
- Is it possible to reserve parking spaces for persons with reduced mobility (PRM)?
- Who should I contact in the event of an incident in the car park?
- How do I request a refund for a reservation that I have been charged twice?
- What should I do if I stay longer in the car park?
- The car park has refused my entry on arrival, what can I do?
- Do I have to leave my keys in the car park?
- Due to unforeseen circumstances, I did not take advantage of my Parclick booking, can I claim a refund?
- How can I check the dimensions accepted in a car park?
- If you want to become an affiliate, contact us!
- Can I access a car park with a trailer, luggage rack or bicycle rack?
- I have received a fine for accessing a restricted traffic zone. How can I claim the fine?
- Do you want to advertise your car park on Parclick? Collaborate with us!
- Why does my booking include more time than I have indicated?
- Can I go directly to the car park without a Parclick reservation?
- Will I have a place allocated with a Parclick reservation?