--- title: Frequently Asked Questions | Parclick description: Frequently Asked Questions --- [Skip to content](https://help.parclick.com/en/kb/frequently-asked-questions#main-content) - [English](https://help.parclick.com/en/kb/frequently-asked-questions) - [Español](https://help.parclick.com/es/kb/preguntas-frecuentes) - [Français](https://help.parclick.com/fr/kb/questions-fréquentes) - [Italiano](https://help.parclick.com/it/kb/domande-frequenti) English Show submenu for translations ![logo parclick](https://help.parclick.com/hs-fs/hubfs/logotipo.webp?width=500&height=263&name=logotipo.webp) Open main navigation Close main navigation - - [English](https://help.parclick.com/en/kb/frequently-asked-questions) - [Español](https://help.parclick.com/es/kb/preguntas-frecuentes) - [Français](https://help.parclick.com/fr/kb/questions-fréquentes) - [Italiano](https://help.parclick.com/it/kb/domande-frequenti) English Show submenu for translations - [Contact us](mailto:info@parclick.com) [Contact us](mailto:info@parclick.com) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Frequently Asked Questions](https://help.parclick.com/en/kb/frequently-asked-questions) # Frequently Asked Questions - [\*\*\*FOR PARKINGS ONLY\*\*\* How to request the removal of the ‘Online Booking’ button on Google Maps and Google My Business](https://help.parclick.com/en/kb/for-parkings-only-how-to-request-the-removal-of-the-online-booking-button-on-google-maps-and-google-my-business) - [Do I have to strictly follow the check-in and check-out times of my reservation?](https://help.parclick.com/en/kb/do-i-have-to-strictly-follow-the-check-in-and-check-out-times-of-my-reservation) - [How can I report a bug on the website or in the APP?](https://help.parclick.com/en/kb/how-can-i-report-a-bug-on-the-website-or-in-the-app) - [The parking space is not for me, can I make a reservation with Parclick instead of someone else?](https://help.parclick.com/en/kb/the-parking-space-is-not-for-me-can-i-make-a-reservation-with-parclick-instead-of-someone-else) - [What can I do if I have not received the confirmation email?](https://help.parclick.com/en/kb/what-can-i-do-if-i-have-not-received-the-confirmation-email) - [I need an invoice for my stay in the name of my company or freelancer, how can I request it?](https://help.parclick.com/en/kb/i-need-an-invoice-for-my-stay-in-the-name-of-my-company-or-freelancer-how-can-i-request-it) - [I'm late for the car park, what should I do?](https://help.parclick.com/en/kb/im-late-for-the-car-park-what-should-i-do) - [I had to pay for my stay in the car park even though I had a Parclick booking, how can I claim the money back?](https://help.parclick.com/en/kb/i-had-to-pay-for-my-stay-in-the-car-park-even-though-i-had-a-parclick-booking-how-can-i-claim-the-money-back) - [I have not found the answer to my question, how can I contact Parclick Customer Service?](https://help.parclick.com/en/kb/i-have-not-found-the-answer-to-my-question-how-can-i-contact-parclick-customer-service) - [How can I find out if a car park is secure?](https://help.parclick.com/en/kb/how-can-i-find-out-if-a-car-park-is-secure) - [Is it possible to reserve parking spaces for persons with reduced mobility (PRM)?](https://help.parclick.com/en/kb/is-it-possible-to-reserve-parking-spaces-for-persons-with-reduced-mobility-prm) - [Who should I contact in the event of an incident in the car park?](https://help.parclick.com/en/kb/who-should-i-contact-in-the-event-of-an-incident-in-the-car-park) - [How do I request a refund for a reservation that I have been charged twice?](https://help.parclick.com/en/kb/how-do-i-request-a-refund-for-a-reservation-that-i-have-been-charged-twice) - [What should I do if I stay longer in the car park?](https://help.parclick.com/en/kb/what-should-i-do-if-i-stay-longer-in-the-car-park) - [The car park has refused my entry on arrival, what can I do?](https://help.parclick.com/en/kb/the-car-park-has-refused-my-entry-on-arrival-what-can-i-do) - [Do I have to leave my keys in the car park?](https://help.parclick.com/en/kb/do-i-have-to-leave-my-keys-in-the-car-park) - [Due to unforeseen circumstances, I did not take advantage of my Parclick booking, can I claim a refund?](https://help.parclick.com/en/kb/due-to-unforeseen-circumstances-i-did-not-take-advantage-of-my-parclick-booking-can-i-claim-a-refund) - [How can I check the dimensions accepted in a car park?](https://help.parclick.com/en/kb/how-can-i-check-the-dimensions-accepted-in-a-car-park) - [If you want to become an affiliate, contact us!](https://help.parclick.com/en/kb/if-you-want-to-become-an-affiliate-contact-us) - [Can I access a car park with a trailer, luggage rack or bicycle rack?](https://help.parclick.com/en/kb/can-i-access-a-car-park-with-a-trailer-luggage-rack-or-bicycle-rack) - [I have received a fine for accessing a restricted traffic zone. How can I claim the fine?](https://help.parclick.com/en/kb/i-have-received-a-fine-for-accessing-a-restricted-traffic-zone.-how-can-i-claim-the-fine) - [Do you want to advertise your car park on Parclick? Collaborate with us!](https://help.parclick.com/en/kb/do-you-want-to-advertise-your-car-park-on-parclick-collaborate-with-us) - [Why does my booking include more time than I have indicated?](https://help.parclick.com/en/kb/why-does-my-booking-include-more-time-than-i-have-indicated) - [Can I go directly to the car park without a Parclick reservation?](https://help.parclick.com/en/kb/can-i-go-directly-to-the-car-park-without-a-parclick-reservation) - [Will I have a place allocated with a Parclick reservation?](https://help.parclick.com/en/kb/will-i-have-a-place-allocated-with-a-parclick-reservation) See less ▼ - [General Information](https://help.parclick.com/en/kb/general-information) - [My Parclick Account](https://help.parclick.com/en/kb/my-parclick-account) - [Our Car Parks](https://help.parclick.com/en/kb/our-car-parks) - [Parking in Restricted Traffic Zone / ZBE](https://help.parclick.com/en/kb/parking-in-restricted-traffic-zone-zbe) - [Our products](https://help.parclick.com/en/kb/our-products) - [About Your Booking](https://help.parclick.com/en/kb/about-your-booking) - [Booking with a Rental Car](https://help.parclick.com/en/kb/booking-with-a-rental-car) - [Frequently Asked Questions](https://help.parclick.com/en/kb/frequently-asked-questions) [mailto:info@parclick.com](mailto:info@parclick.com) Copyright © 2026, España